How do I know if my order shipped?
Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is ready to leave our distribution center, you will receive another email with tracking information.
Please allow 2-3 BUSINESS DAYS handling time on all orders.
If an item is not available in our warehouse, we do our best to find your item in one of our other locations/distributors, If the item is available at another location, it will be shipped in its own package. These items can take an additional 2-3 business days to process. After it ships, you will be sent an email with your tracking information.
My tracking info shows my package was delivered but I never received it.
We know how important your order is!. If the tracking information states that your items have been delivered but you have not received it, please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office.
We will always do our best to assist you, but however, Philthy Blendz LLC does not hold responsibility for packages that are lost or stolen in transit. If you are still unable to locate your package, you must contact the shipping carrier to discuss the issue and file a claim with them.
-United States Postal Service (USPS) 1 (800) 222-1811