All sales are final
With exception of a faulty part or a machine that has a warranty from the factory, it will have to be sent back to factory
How do I change or cancel my order?
Please note that ALL SALES ARE FINAL as also described in our return policy down below, orders are not eligible for a cancellation request once placed unless they fall into one of the specific reasons listed below.
We will only cancel orders if your order is one of the following,
1.) If your order has taken more than 14 business days to ship out and you would like to request a cancelleation, we will oblige by your cancellation request.
2.) In the event of an item being out of stock you may request a cancellation or swap to an item of equal value.
3.) If you have made an error on your order in regards to quantity
If your order does not fall into one of the above reasons then it unfortunately is not eligible for a cancellation request and is subject to our terms and conditions stating that ALL SALES ARE FINAL.
Please note that once an order is cancelled/refunded it may take up to 3-5 business days for your refund to fully process.
How do I know if my order shipped?
Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is ready to leave our distribution center, you will receive another email with tracking information.
Please allow 1-3 BUSINESS DAYS handling/processing time on all other orders.
If an item is not available in our warehouse, we do our best to find your item in one of our other locations. If the item is available at another location, it will be shipped in its own package. These items can take an additional 2-3 business days to process. After it ships, you will be sent an email with your tracking information.
My tracking info shows my package was delivered but I never received it.
ROUTE PACKAGE PROTECTION -
We have Route Package Protection on all packages that leave our warehouse. It is automatically added to cart, if you remove the protection, your package is not covered. Please contact Route for any shipping issues or claims
We know how important your order is!. If the tracking information states that your items have been delivered but you have not received it, please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office.
We will always do our best to assist you, but however, Philthy Blendz LLC. does not hold responsibility for packages that are lost or stolen in transit. If you are still unable to locate your package, you must contact the shipping carrier to discuss the issue and file a claim with them.
Why was my order cancelled?
Every order is unique so reasons for cancellations and delays vary. We strive to keep merchandise status up-to-date but occasionally there are situations when an item may be out of stock and not evident until the fulfillment process. This can be due to damaged items, high order volume, etc.
Your order may be have been cancelled due to declined by our security verification system. They can be, but not limited to:
-Quantity of items ordered
-The address and telephone number you provided for your credit card account does not match what your bank has on file
-You are shipping your order to an address other than your billing address.
My order was cancelled but why were the funds still deducted from my bank account?
In the event of your order refunded or canceled, It may take 1-3 business days based of your credit card issuer's policies for funds to be available back in your account.
There is something missing / defective / not what I ordered. What do I do now?
We know how frustrating this can be and always want to make sure every order is perfect! Once you receive your order, please thoroughly check the delivered items immediately. If you believe an item is missing/defective/not part of your order, please fill out and submit online return request and follow directions as instructed. Please note, it cannot be used or taken out of package (Damaged, defective, or incorrect items must be reported within 2 days of delivery. If such items are not reported in a timely fashion, we will not issue store credit or refund. Please email email@example.com for assistance.)
My package is being returned to Philthy blendz. What do I do now?
All packages returned to us due to an invalid address will be restocked- We are unable to reship an order as all returned shipments are processed by our Returns Department. You can place an additional order to the corrected address; however we do not guarantee that items will be in-stock at the time of your reorder.
- Items must be sent back within 30 days of the delivery date.
- Items must be unused, and free of hair
- Damaged, defective, or incorrect items must be reported within 2 days of delivery date (Note: If such items are not reported in a timely fashion, we will not issue store credit. Please email firstname.lastname@example.org ·
- Philthyblendzllc reserves the right to apply a 50% restocking fee for Final Sale or stale items.
- All returns are refunded via store credit
- Evaluation Returns process can take up to 14 business days after your item(s) are received at our Distribution Center.
- Return packages must include a completed return request form and original packing slip to ensure processing. (Note: If the return request form is not filled out correctly, your return may experience delays in processing. You may use the return request form included in your original packaging.
- Return drop-offs are not accepted at our Distribution Center or corporate office.
Depending on the shipping method and carrier selected, your return package may take several days to reach us. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, Philthyblendz will not issue store credit for your returns. Once your return is fully processed, we will issue you store credit.
Store credit will be issued for your return item(s) once your package is received and processed at our Distribution Center. Please allow up to 5-7 business days for our Returns Department to process your return once delivered.
Helpful Hint: if returning by mail, we suggest using USPS flat rate shipping for convenience (you can find information on flat rate shipping via USPS.com or by clicking here). You will be responsible for covering shipping costs to return items and shipping charges must be prepaid.
Returned to Sender & Refused Packages
This can happen if 1) an address is invalid or missing information 2) the carrier is unable to deliver your package 3) the order is refused by the customer at the time of delivery. Returned to sender or refused packages will be restocked and you will be issued store credit.
Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. Philthyblendz does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
Reserved Rights Regarding Returns
Philthyblendz reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
· An irregular or excessive returns history
· Potential fraudulent or criminal activity.
Similarly, philthyblendz reserves the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.
Non-Philthyblendz items sent to our Distribution Center will be discarded upon receipt.
Unfortunately, we do not accept exchanges. Our reasoning is simple. Our products are in high demand and if you send back the item you want to exchange, there is no guarantee we will still have what the item(s) that you want at that time. However, simply return your package by following our return procedure. We will issue you a store credit via email once we've received your return. That way, you may use the credit towards the correct item.
Should you receive a damaged item, please take a photo of the item which clearly displays the damage and email the photo to our Customer Care team (email@example.com) along with a description of the damaged item and your Order Number. Once we receive your email and assess the damage, we will be in contact with you to determine the needed outcome.
Defective, Incorrect, or Missing Items
Upon receiving your order, please thoroughly check the delivered items. Should you receive an item that is defective, incorrect, or you believe that you are missing an item: please email firstname.lastname@example.org within 2 days of delivery. Include a photo and description of the issue along with your Order Number to ensure a speedy resolution.
Returns by Mail
Complete a returns request form (included in your original packaging or by downloading and printing this form), and include it in your return package. If the return request form is not filled out correctly, your return may experience delays in processing. Kindly note that if you neglect to include the correct Order Number on the return form and/or the correct return item(s), we will be unable to process your return. Additionally, multiple order returns must be accompanied by separate return forms for each order.
Alternatively, you may use the packing slip(s) provided with your order(s) to return; simply mark your packing slip and include the appropriate Return Reason code next to the item indicated on the packing slip.
Pack your item(s) securely in the original product packaging. All items must be returned in original condition (including all paperwork, packaging, and accessories) All items must be unworn, unaltered. Should you choose to return an item, Philthyblendz reserves the right to apply a 50% restocking fee so long as the item is sent back in accordance with our Return Policy and is in resalable condition.
All return shipping charges must be prepaid. We do not accept COD deliveries; they will be rejected. We recommend sending your return via USPS Flat Rate with a tracking number and insurance, as we are not responsible for lost or stolen packages.